Q: How do I check the status of my order?
A: If the order is placed before 2 pm eastern time we process and ship the order the same day. Orders received after 2 pm will be processed and shipped the next day. Our fufillment warehouse pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a tracking number to your order. You may also visit our website at any time and click on our Order Status page to find the real-time update of your shipment. If you did not receive the order tracking number or did not find any updates on our Order Status page after 5 business days, please contact us immediately and we will do all we can to investigate.
Q: How long does shipping take?
A: Our warehouse is located in Miami. For domestic orders in the United States, it will normally take 3 to 5 business days. For International orders, please allow up to 10 -14 days.
Q: Do you ship Internationally?
A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.
Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We also use Amazon Secure check out. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.
Q: How do I order on your website?
A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!
Q: Do you offer a refund if I don't like the product?
A: Absolutely! We offer a full refund on your order if you don't like the product. Simply visit our refund policy page for complete details. If you have any additional questions that have not been addressed in our FAQ. Please contact us at firstname.lastname@example.org and we will get back to you as soon as possible.
Return, Refund, & Shipping Policy
You can initiate a return for most new and unopened items within 15 business days of delivery for a full refund. Note, you must return items in new or unused condition with all original materials included with the shipment.
We must receive your returned items at our processing facility within 10 days of delivery. We inspect all returned items and award a refund on the product. If the return is a result of our error or defective product, we will refund the full cost of the merchandise and shipping charges.Please note that we are not responsible for charges or delays related to custom clerance in international orders.
PRIVACY AND SECURITY POLICY
WHAT INFORMATION WE COLLECT
Types of Information We Collect
- Your name
- Your billing and delivery address
- Your e-mail address
- Your phone (or mobile) number
- Your credit/debit card number
- Information on how you are using the Sites
- Your purchase/return/exchange information
We Collect Information When
- You purchase, order, return, exchange or request information about our products and services from the Sites or mobile applications.
- You create an Overstock.com account.
- You connect with us regarding customer service via our customer service center, or on social media platforms.
- You visit the Sites or participate in interactive features of the Sites or mobile applications.
- You use a social media service, for example, our Facebook page or YouTube channel.
- You sign up for e-mails, mobile messages, or social media notifications from us.
- You enter a contest or sweepstakes, respond to one of our surveys, or participate in a focus group.
- You provide us with comments, suggestions, or other input.
- You interact with any of the Sites through your computer, tablet or mobile